FAQ - OHA Wellness

First-time
Late arrivals & cancellations
Class credits
Waitlist
Studio policies
Medical inquiries

First-time

Do I need to create an account to register?

Yes, all clients must create an account to purchase class credits and register for class. To create an account, you can click on “book a class” on the schedule page or click on your class credits desired on the Prices page.

Can I walk in?

No, you need to register before coming to OHA.

What Pass can I buy?

As a first time customer, you are eligible for our Discovery Offer, 21 Days unlimited for only $59. You can try multiple classes for 21 days. Your first class will activate the pass. You won’t be charged after the 21 days, it’s important for us to give you the choice of continuing your practice with us or not.

When will my pass be activated?

The first booking will activate the pass.

How early should I arrive for class?

You can arrive 15-10 min before your class. All of our classes start on time, if you’re late for your class even by 2 min, the studio will be closed to respect students who are on time. You’ll be redirected to the next class based on the availability.

What should I bring to class?

Wear comfortable clothes you can easily move in and bring your bottle of water.

We provide mats, so you don’t need to bring your own. If you still want to use your own, no problem at all.

Late arrivals & cancellations

What is your late arrival policy?

To prevent disruption to other students, we have a strict no-late entry policy. If you are not present in the studio room at the start of the scheduled class, you will be unable to attend. Please don’t try to enter the studio if the door is closed.

If you want to cancel a class, you must do so at least 6 hours in advance or your class credit will be forfeited. Please read our cancellation policy.

What is your cancellation policy and non show?

Cancel your reserved class at least 6 hours before it starts to avoid penalties. If you cancel late (less than 6 hours before class), you’ll lose the credit from your package or incur a $10 penalty fee if you’re on a membership.

If you don’t cancel and don’t show up, you’ll be charged $20 (for members) or lose your class credit. Please review our no-show policy for full details.

How do I cancel my class?

If you need to cancel your reservation, log in to your account, click my classes, click on “cancel” icon next to the class you’d like to cancel, click cancel reservation. If you have trouble canceling or have any questions, please email us. We recommend you to download the app on Momence.

Class credits

Do you offer refunds on class credits?

We don’t offer refunds for class credits. However, if you cancel within our cancellation window, we’ll return the credit to your account for future use. Cancel less than 6 hours before class, and you’ll lose the credit.

Do you offer limited classes memberships?

Yes! The Harmony Explorer membership includes 2 classes per week, while the Zen Quest membership includes 3 classes per week.

Auto-Renewal: Memberships automatically renew every 30 days. On your renewal date, we’ll charge your account for the next month under the same terms.

Membership Cancellation: Cancel anytime with written notice to support@ohawellness.com.

No-Show Policy: If you don’t cancel and don’t attend, you’ll be charged $20 (for members) or lose the class credit. Please review our no-show policy.

Waitlist

What is the waitlist and how does it work?

Join the Waitlist: If a class is full, add yourself to the waitlist for a chance to secure a spot. To join, simply purchase a class or membership. If you don’t get in, we’ll return the class credit to your account.

Automatic Enrollment: If a spot opens more than 1 hour before class, we’ll automatically add you and send an email confirmation.

Cancellation Policy: If you’re added to a class within 6 hours of the start time, the 6-hour cancellation policy still applies. If you don’t remove yourself in time, you may lose the class credit or, for Infinity Bliss members, incur a penalty fee.

Remove Yourself If Needed: If you no longer wish to attend, remove yourself at least 1 hour before class to get your class credit back and free up the spot for someone else.

Last-Minute Availability: The waitlist closes 1 hour before class. After that, any remaining spots become first-come, first-served.

Plan ahead, stay flexible, and secure your spot!

How do I check if I'm on the waitlist?

To check your waitlist status, simply log in to your account and navigate to “My Classes.” There, you’ll find your position on the waitlist for the desired class. If you no longer wish to be on the waitlist for a particular class, please remember to remove yourself or notify us, and we’ll take care of it for you.

Studio policies

Studio etiquette

THE STUDIO ETIQUETTE POLICIES ARE IN PLACE TO ENSURE THAT BOTH YOU AND YOUR FELLOW GUESTS HAVE THE BEST TIME. WE THANK YOU IN ADVANCE FOR RESPECTING OUR STUDIO GUIDELINES.

Friendly Greetings: Don’t forget to say hi! Please check in with the person at the entrance upon arrival.

Disconnect for Connection: Turn off to tune in. Our studio room is an electronic-free zone. Kindly leave your phone in your coat or bag.

Quiet Reflection: While we love connecting with others, our studio room is a space for self-reflection. We kindly ask that you save conversations for pre and post-class moments.

Respectful Participation: Please remain on your mat throughout the class to respect others’ journeys and fully engage in your practice. Your instructor will signal when it’s appropriate to depart. At OHA Wellness, we prioritize balance alongside effort. In case of emergencies like needing a restroom break or feeling overheated, kindly refrain from rejoining the class. Instead, reach out to us by email at: info@ohawellness.com for assistance and potential visit credit adjustment.

What is your sales and refund policy?

All service sales are final: we do not offer refunds, transfers, or exchanges. Payment must be made in advance, and we do not accept cash.

Retail Merchandise Returns: Get a full refund within 7 days if the product is unused. Exchanges or account credits are available within 30 days, as long as the item remains unworn, unwashed, and in its original condition with tags attached.

Final Sale Items: Socks, yoga mats, and water bottles cannot be returned or exchanged.

Proof of Payment Required: Please provide your receipt for any returns or exchanges.

Are pets allowed in the studio?

We adore your furry companions! Nevertheless, for safety reasons and to honor the experience of fellow guests, pets are not permitted during classes. If you have a service dog, kindly contact us at support@ohawellness.com. We may inquire about its necessity due to a disability and the tasks it has been trained to perform.

What happens if I leave something behind?

OHA is not responsible for any lost or stolen property. We recommend leaving valuables at home. Any items left behind will be kept in the lost and found for two weeks, after which they will be donated.

Is there a minimum age to take class?

All clients must be at least 16 years old to attend class. Anyone under the age of 18 requires a signed waiver from their parent or guardian.

Medical inquiries

Can I take Oha classes if I’m pregnant?

There’s nothing quite as thrilling as a baby bird. Congratulations!

According to most research, practicing yoga during pregnancy is highly beneficial. We suggest you explore our prenatal series, crafted specifically to cater to the needs of expectant mothers.

Before attending, it’s advisable to consult with your doctor. Please be aware that our special soundbath class and some breathwork exercises are not suitable for pregnant women.

Can I take Oha’s classes for injury recovery?

Returning to Class After an Injury

If you’re recovering from an injury, wait until your doctor clears you before attending a class. Once you’re ready, reach out to us for personalized class recommendations.

Check out our class descriptions, our calming and relaxing sessions are perfect for easing back into your practice. We’re happy to help you find the right fit!