FAQ

First-time

Do I need to create an account to register?

Yes, all clients must create an account to purchase class credits and register for class. To create an account, you can click on “book a class” on the schedule page or click on your class credits desired on the Prices page.

Can I walk in?

No, you need to register before coming to OHA.

What Pass can I buy?

As a first time customer, you are eligible for our Discovery Offer, 15 Days unlimited for only $39. You can try multiple classes for 15 days. Your first class will activate the pass. You won’t be charged after the 15 days, it’s important for us to give you the choice of continuing your practice with us or not.

When will my pass be activated?

The first booking will activate the pass.

How early should I arrive for class?

You can arrive 15-10 min before your class. All of our classes start on time, if you’re late for your class even by 2 min, the studio will be closed to respect students who are on time. You’ll be redirected to the next class based on the availability.

What should I bring to class?

Wear comfortable clothes you can easily move in and bring your bottle of water.

We provide mats, so you don’t need to bring your own. If you still want to use your own, no problem at all.

Late arrivals & cancellations

What is your late arrival policy?

To prevent disruption to other students, we have a strict no-late entry policy. If you are not present in the studio room at the start of the scheduled class, you will be unable to attend. Please don’t try to enter the studio if the door is closed.

If you want to cancel a class, you must do so at least 6 hours in advance or your class credit will be forfeited. Please read our cancellation policy.

What is your cancellation policy and non show?

You can’t make it? Don’t worry, reserved classes can be cancelled up to 6 hours prior to the start of the class. If canceled with less than 6 hours, you will lose the credit from your package or be charged a penalty fee if you are on a membership ($10 penalty).

If you don’t cancel the class and don’t show up to the class, you’ll be charged $20 if you are on a membership with us or lose your credit. Please read the non-show policy.

How do I cancel my class?

If you need to cancel a reservation, log in to your account, click my classes, click on “cancel” icon next to the class you’d like to cancel, click cancel reservation. If you have trouble canceling or have any questions, please email us.

Class credits

Do you offer refunds on class credits?

We are sorry, but we don’t offer refunds for class credits. If you cancel your class within our cancellation policy, the class will be credited back to your account for later use. If you need to cancel less than 6 hours before the class start time, you will lose the class credit.

Do you offer limited classes memberships?

YES! Our Harmony Explorer allows you to take 2 classes per week, our Zen Quest allows you to take 3 classes per week.

All of our memberships autor-renew every 30 days. The day of your monthly membership expires, your account will be automatically charged for the next month under the same terms.

There are no late cancellation penalty fees for these memberships, aside from losing the credit you booked with.

You can’t cancel your membership anytime with a written notice to: info@ohawellness.com

If you don’t cancel the class and don’t show up to the class, you’ll be charged $20 if you are on a membership with us or lose your credit. Please read the non-show policy.

Waitlist

What is the waitlist and how does it work?

We encourage you to consider adding yourself to the waitlist if your desired class is currently full. By doing so, you have the opportunity to secure a spot should one become available. To join the waitlist, simply purchase a class or membership. Rest assured, if you don’t secure a spot, the class credit will be promptly returned to your account.

In the event that a spot opens up more than 1 hour before the class begins, you will automatically be added to the class and receive an email confirmation.

Please be mindful of our 6-hour cancellation policy. If you are added to a class from the waitlist within 6 hours of the class start time, the same policy applies. Failure to remove yourself in time may result in the loss of the class credit or incurring a penalty fee for Infinity Bliss members.

Should you no longer wish to attend the class, kindly remove yourself from the waitlist at least 1 hour before the start time. This ensures that your class credit is promptly returned to your account, and the spot can be offered to others.

It’s important to note that the waitlist closes and becomes void 1 hour before the class starts. At this point, any available spots will be filled on a first-come, first-served basis.

How do I check if I'm on the waitlist?

To check your waitlist status, simply log in to your account and navigate to “My Classes.” There, you’ll find your position on the waitlist for the desired class. If you no longer wish to be on the waitlist for a particular class, please remember to remove yourself or notify us, and we’ll take care of it for you.

Studio policies

Studio etiquette

THE STUDIO ETIQUETTE POLICIES ARE IN PLACE TO ENSURE THAT BOTH YOU AND YOUR FELLOW GUESTS HAVE THE BEST TIME. WE THANK YOU IN ADVANCE FOR RESPECTING OUR STUDIO GUIDELINES.

Friendly Greetings: Don’t forget to say hi! Please check in with the person at the entrance upon arrival.

Disconnect for Connection: Turn off to tune in. Our studio room is an electronic-free zone. Kindly leave your phone in your coat or bag.

Quiet Reflection: While we love connecting with others, our studio room is a space for self-reflection. We kindly ask that you save conversations for pre and post-class moments.

Respectful Participation: Please remain on your mat throughout the class to respect others’ journeys and fully engage in your practice. Your instructor will signal when it’s appropriate to depart. At OHA Wellness, we prioritize balance alongside effort. In case of emergencies like needing a restroom break or feeling overheated, kindly refrain from rejoining the class. Instead, reach out to us by email at: info@ohawellness.com for assistance and potential visit credit adjustment.

What is your sales and refund policy?

All sales for services are considered final, and all services are non-refundable, non-transferable, and non-exchangeable. Payment for services must be made in advance, and cash payments are not accepted.

For retail merchandise returns, a full refund is available within 7 days of purchase if the product has not been used. Exchanges or account credits are permitted within 30 days of purchase, provided the merchandise remains unwashed, unworn, or unused with the original hangtags intact. Proof of payment is required for all returns. Please note that socks, yoga mats, and water bottles are final sale items.

Are pets allowed in the studio?

We adore your furry companions! Nevertheless, for safety reasons and to honor the experience of fellow guests, pets are not permitted during classes. If you have a service dog, kindly contact us at info@ohawellness.com. We may inquire about its necessity due to a disability and the tasks it has been trained to perform.

What happens if I leave something behind?

OHA is not responsible for any lost or stolen property. We recommend leaving valuables at home. Any items left behind will be kept in the lost and found for two weeks, after which they will be donated.

Is there a minimum age to take class?

All clients must be at least 16 years old to attend class. Anyone under the age of 18 requires a signed waiver from their parent or guardian.

Medical inquiries

Can I take Oha classes if I’m pregnant?

There’s nothing quite as thrilling as a baby bird. Congratulations!

According to most research, practicing yoga during pregnancy is highly beneficial. We suggest you explore our prenatal series, crafted specifically to cater to the needs of expectant mothers.

Before attending, it’s advisable to consult with your doctor. Please be aware that our special soundbath class and some breathwork exercises are not suitable for pregnant women.

Can I take Oha’s classes for injury recovery?

If you are recovering from an injury, we would not advise taking class until your doctor clears you to do so. When ready to return, reach out, and we would be happy to provide you with class recommendations. You can take a look at our class descriptions; our calming and relaxing classes are excellent for easing back into practice.