CYNTHIA LENNOX
TEACHER
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You’ll find answers to the most common FAQ about yoga, pilates, meditation, and wellness services at OHA Wellness in Liberty Village, Toronto. Whether you’re wondering about class bookings, memberships, studio policies, or accessibility, we’ve got you covered!
If you don’t see your question here, feel free to visit our contact us section, we’re happy to help!
First-time
Yes, all clients must create an account to purchase class credits and register for class. To create an account, you can click on “book a class” on the schedule page or click on your class credits desired on the Prices page.
No, you need to register before coming to OHA.
As a first time customer, you are eligible for our Discovery Offer, 21 Days unlimited for only $59. You can try multiple classes for 21 days. Your first class will activate the pass. You won’t be charged after the 21 days, it’s important for us to give you the choice of continuing your practice with us or not.
The first booking will activate the pass.
You can arrive 15-10 min before your class. All of our classes start on time, if you’re late for your class even by 2 min, the studio will be closed to respect students who are on time. You’ll be redirected to the next class based on the availability.
Wear comfortable clothes you can easily move in and bring your bottle of water.
We provide mats, so you don’t need to bring your own. If you still want to use your own, no problem at all.
Late arrivals & cancellations
To prevent disruption to other students, we have a strict no-late entry policy. If you are not present in the studio room at the start of the scheduled class, you will be unable to attend. Please don’t try to enter the studio if the door is closed.
If you want to cancel a class, you must do so at least 6 hours in advance or your class credit will be forfeited. Please read our cancellation policy.
Cancel your reserved class at least 6 hours before it starts to avoid penalties. If you cancel late (less than 6 hours before class), you’ll lose the credit from your package or incur a $10 penalty fee if you’re on a membership.
If you don’t cancel and don’t show up, you’ll be charged $20 (for members) or lose your class credit. Please review our no-show policy for full details.
If you need to cancel your reservation, log in to your account, click my classes, click on “cancel” icon next to the class you’d like to cancel, click cancel reservation. If you have trouble canceling or have any questions, please email us. We recommend you to download the app on Momence.
Class credits
We don’t offer refunds for class credits. However, if you cancel within our cancellation window, we’ll return the credit to your account for future use. Cancel less than 6 hours before class, and you’ll lose the credit.
Yes! The Harmony Explorer membership includes 2 classes per week, while the Zen Quest membership includes 3 classes per week.
Auto-Renewal: Memberships automatically renew every 30 days. On your renewal date, we’ll charge your account for the next month under the same terms.
Membership Cancellation: Cancel anytime with written notice to support@ohawellness.com.
No-Show Policy: If you don’t cancel and don’t attend, you’ll be charged $20 (for members) or lose the class credit. Please review our no-show policy.
Waitlist
Join the Waitlist: If a class is full, add yourself to the waitlist for a chance to secure a spot. To join, simply purchase a class or membership. If you don’t get in, we’ll return the class credit to your account.
Automatic Enrollment: If a spot opens more than 1 hour before class, we’ll automatically add you and send an email confirmation.
Cancellation Policy: If you’re added to a class within 6 hours of the start time, the 6-hour cancellation policy still applies. If you don’t remove yourself in time, you may lose the class credit or, for Infinity Bliss members, incur a penalty fee.
Remove Yourself If Needed: If you no longer wish to attend, remove yourself at least 1 hour before class to get your class credit back and free up the spot for someone else.
Last-Minute Availability: The waitlist closes 1 hour before class. After that, any remaining spots become first-come, first-served.
Plan ahead, stay flexible, and secure your spot!
To check your waitlist status, simply log in to your account and navigate to “My Classes.” There, you’ll find your position on the waitlist for the desired class. If you no longer wish to be on the waitlist for a particular class, please remember to remove yourself or notify us, and we’ll take care of it for you.
Studio policies
THE STUDIO ETIQUETTE POLICIES ARE IN PLACE TO ENSURE THAT BOTH YOU AND YOUR FELLOW GUESTS HAVE THE BEST TIME. WE THANK YOU IN ADVANCE FOR RESPECTING OUR STUDIO GUIDELINES.
Friendly Greetings: Don’t forget to say hi! Please check in with the person at the entrance upon arrival.
Disconnect for Connection: Turn off to tune in. Our studio room is an electronic-free zone. Kindly leave your phone in your coat or bag.
Quiet Reflection: While we love connecting with others, our studio room is a space for self-reflection. We kindly ask that you save conversations for pre and post-class moments.
Respectful Participation: Please remain on your mat throughout the class to respect others’ journeys and fully engage in your practice. Your instructor will signal when it’s appropriate to depart. At OHA Wellness, we prioritize balance alongside effort. In case of emergencies like needing a restroom break or feeling overheated, kindly refrain from rejoining the class. Instead, reach out to us by email at: info@ohawellness.com for assistance and potential visit credit adjustment.
All service sales are final: we do not offer refunds, transfers, or exchanges. Payment must be made in advance, and we do not accept cash.
Retail Merchandise Returns: Get a full refund within 7 days if the product is unused. Exchanges or account credits are available within 30 days, as long as the item remains unworn, unwashed, and in its original condition with tags attached.
Final Sale Items: Socks, yoga mats, and water bottles cannot be returned or exchanged.
Proof of Payment Required: Please provide your receipt for any returns or exchanges.
We adore your furry companions! Nevertheless, for safety reasons and to honor the experience of fellow guests, pets are not permitted during classes. If you have a service dog, kindly contact us at support@ohawellness.com. We may inquire about its necessity due to a disability and the tasks it has been trained to perform.
OHA is not responsible for any lost or stolen property. We recommend leaving valuables at home. Any items left behind will be kept in the lost and found for two weeks, after which they will be donated.
All clients must be at least 16 years old to attend class. Anyone under the age of 18 requires a signed waiver from their parent or guardian.
Medical inquiries
There’s nothing quite as thrilling as a baby bird. Congratulations!
According to most research, practicing yoga during pregnancy is highly beneficial. We suggest you explore our prenatal series, crafted specifically to cater to the needs of expectant mothers.
Before attending, it’s advisable to consult with your doctor. Please be aware that our special soundbath class and some breathwork exercises are not suitable for pregnant women.
If you’re recovering from an injury, wait until your doctor clears you before attending a class. Once you’re ready, reach out to us for personalized class recommendations.
Check out our class descriptions, our calming and relaxing sessions are perfect for easing back into your practice. We’re happy to help you find the right fit!
107, avenue de l’Atlantique,
Toronto, ON M6K 1Y2
Canada
E-mail : support@ohawellness.com
Téléphone : (647) 907 6248.
© 2023 OHA Wellness, All Rights Reserved.
TEACHER
Hey there,
My name is Cynthia & I am so excited to be joining the team here at OHA. I completed my 200hr teacher training in Bali in 2022 and I am absolutely bursting with excitement to share my teachings with the students of OHA. Since beginning my yoga journey many years ago, I have always gravitated towards the more spiritual, meditative & self reflective benefits of the practice. I have a huge passion for a vast array of yoga practice styles, however my heart really lies with a slower and more intentional practice. Don’t get me wrong, I still regularly crave a good & spicy vinyasa flow, but you can definitely always count me in for a replenishing restorative or a juicy yin class.
I immediately resonated with what OHA wanted to bring to this city’s yoga community and I am beyond honoured to be one of their teachers as we gear up to open in March.
TEACHER
Jasmine’s yoga practice began over ten years ago. She was drawn to the discipline and movement that yoga provided and was inspired to create goals to overcome obstacles that were presented to her while on her mat. She easily incorporated classes into her daily routine and built a consistent practice by attending classes local to her in Toronto, Calgary, and Revelstoke before she pursued her teaching certification while living in Vancouver.
In Jasmine’s guided Vinyasa sessions, you will develop your yoga practice through continuous mindful movement while building strength and flexibility. A foundation of poses are used in each class to provide consistency to advance, while creative sequences provide the opportunity to explore. Each energizing class includes moments of restoration, guided meditation, and the opportunity for students of all levels and experience to learn something new.
As a yoga instructor, Jasmine continuously develops and shares her passion for yoga while creating a safe and supportive community for students to explore their practice. She educates beyond the asana practice through balanced teachings to incorporate what is learned and achieved through yoga to all areas of your life – on purpose, with purpose.